Terms & Conditions
These terms and conditions of use may be changed by PRIME PLANIT LTD in the future without further notice. Your continued use of this site after any such changes constitutes your acceptance of the new or modified terms. Further, these terms and conditions apply exclusively to your access to, and use of, this site and do not alter in any way the terms or conditions of any other agreement you may have with PRIME PLANIT Ltd for products, services or otherwise.
PRIME PLANIT LTD, a company registered in England with company No: 11205249 and registered office address of 20-22 Wenlock Road, London, N1 7GU, United Kingdom.
‘PRIME PLANIT’ is the trading name of PRIME PLANIT LTD.
PRIME PLANIT is a member of the Travel Trust Association (TTA No.: Q8515)
Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "you" and “your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
If you have any further questions after reading these booking conditions then please contact: firstname.lastname@example.org.
1.2 If you wish to contact Prime Planit, please visit the 'Contact Us' page giving information about ways to contact us. You can also write to us at the following address: Prime Planit, 20-22 Wenlock Road, London, N1 7GU, UK.
1.6 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
2. Use of the Services
2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. Prime Planit does not knowingly collect the information of anyone under the age of 13.
2.2 Your use of the Services is permitted by Prime Planit only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.
2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Prime Planit from using the Services; (b) are not acting on behalf of a competitor of Prime Planit; (c) will not create more than one Prime Planit Account, and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.
2.5 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Prime Planit does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
3. Prime Planit Accounts
3.1 You may need to create a Prime Planit Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Prime Planit Account password and log-in credentials ("Prime Planit Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your Prime Planit Account. You agree to notify us immediately of any unauthorized use of your Prime Planit Account.
3.2 Your Prime Planit Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a Prime Planit Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple Prime Planit Accounts.
3.3 We may terminate or suspend access to your Prime Planit Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Prime Planit account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your Prime Planit account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.
3.4 You may terminate your Prime Planit account at any time by contacting us to request that we close your account, and by discontinuing your use of any and all parts of the Services. If you close your Prime Planit Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.
3.5 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER PRIME PLANIT NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR PRIME PLANIT ACCOUNT AND/OR PRIME PLANIT ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR PRIME PLANIT ACCOUNT AND/OR PRIME PLANIT ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH PRIME PLANIT AND OTHER USERS.
4. Use of the Website
As a condition of your use of this Website, you warrant that:
- you are at least 18 years of age;
- you possess the legal authority to create a binding legal obligation;
- you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
-all information supplied by you on this Website is true, accurate, current and complete; and
- if you have a Prime Planit account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
- deep-link to any portion of the Website for any purpose without our express written permission;
- "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;
5. Electronic Communications
5.1. When you use the Prime Planit website or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing email@example.com, however, we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.
6. Content, Reviews and Comments
6.1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to Prime Planit (collectively, "User Content"). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.
6.3 Prime Planit and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.
6.4 The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:
a. content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.
c. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary rights of any party;
d. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Prime Planit;
e. promotions, political campaigning, advertising, contests, raffles, or solicitations;
f. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;
g. Viruses, corrupted data or other harmful, disruptive or destructive files;
h. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or
i. content or links to content that, in the sole judgment of Prime Planit, (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose Prime Planit or its affiliates or Website users to any harm or liability of any type.
6.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Prime Planit.
6.6 Prime Planit takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Prime Planit liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
6.7 Although Prime Planit has no obligation to screen, edit or monitor any User Content, Prime Planit reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Prime Planit has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
7. Links to Third Party Websites
7.1 This Website may contain hyperlinks to websites operated by parties other than Prime Planit. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
8. Software on the Website
8.2 Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges).
9. Copyright and Trademark Notices
9.1 Excluding Third Party Content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third party content), and other elements and components of the Website are: Prime Planit Ltd. All rights reserved. Prime Planit is not responsible for content on websites operated by parties other than Prime Planit. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Prime Planit and respective partners and may not be copied, imitated or used, in whole or in part, without the prior written permission of Prime Planit. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Prime Planit.
9.2 If you are aware of an infringement of either your brand or our brand, please contact us. We only address messages concerning brand infringement at the email address firstname.lastname@example.org
10. Products and Booking Reservations
10.3 Prime Planit is not current a travel/ tour agency and does not provide any of its own services. Although Prime Planit provides the Website with information about Products and facilitates Bookings, such actions do not in any way constitute Prime Planit's sponsorship or approval of such Suppliers, or any affiliation between Prime Planit and any Supplier. Although Prime Planit Members may rate and review particular Products based on their own experiences. You agree that Prime Planit is not responsible for the accuracy or completeness of information it obtains from Suppliers and/or that is displayed on the Website.
10.4 By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
11.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.
11.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Prime Planit. See Section 12 for more information about currency conversions.
11.3 Price quotations are subject to change without notice, until a booking has been made.
11.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges or international transportation tax.
11.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included.
12. Currency Conversions
12.1 If Prime Planit provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Prime Planit and its affiliates do not warrant or guarantee accuracy. Prime Planit shall not be liable to you if prices change due to currency fluctuations.
13.1 When you make a booking, Prime Planit, as the limited payment collection agent of the Supplier, collects your payment information and processes your payment as described in Section 14. Full payment by credit or debit card is required to make a Booking unless otherwise specified. The payee will be listed as Prime Planit on your statement.
13.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Prime Planit recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
13.3 All booking fees incurred by Prime Planit (excluding those stated in 13.2) will be displayed on the payment paid.
14. Payment Processing
15. Modifications or Cancellations by You
15.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund unless otherwise stated in the terms and conditions applicable to such Product.
15.2 If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.
15.3 Notwithstanding Sections 15.2, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a "Change Request") should be made online through the 'Manage My Booking' section of the Website; and (b) if it is possible to implement a Change Request, Prime Planit shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing. Please note that a Supplier may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such fee in order that Prime Planit may successfully process your Change Request.
15.4 All Change Requests shall be processed by Prime Planit subject to the availability and agreement of the applicable Supplier. Prime Planit does not guarantee the success of any Change Request. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.
15.5 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.
15.6 No refunds are available once a 'Product or Service' has commenced, or in respect of any Product's package, accommodation, meals or any other services that have started to be utilized.
16. Other Modifications and Cancellations
16.1 Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Prime Planit reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
16.2 We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, the Supplier's interests and/or your interests, to withdraw our Services resulting in an override of the Product's cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.
17. Passports, Visas & Insurance
17.1 When you make a booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
17.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Prime Planit accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.
17.3 As visa and health requirements are subject to change without notice, Prime Planit recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
17.4 Prime Planit strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
18. Our Liability
18.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PROVIDED BY PRIME PLANIT MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. PRIME PLANIT, DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, PRIME PLANIT EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE.
18.3 PRIME PLANIT MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY PRIME PLANIT. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. PRIME PLANIT DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRIME PLANIT HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
18.4 THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF PRIME PLANIT. PRIME PLANIT ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM ANY BOOKING OR USE OF A PRODUCT. PRIME PLANIT HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
18.5 IN NO EVENT SHALL PRIME PLANIT (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF PRIME PLANIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.6 If Prime Planit is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then Prime Planit liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Prime Planit in respect of the Booking giving rise to the claim, or (b) one hundred pounds (UK £100.00).
19. Your Liability
20. General Provisions
20.2 You agree that no joint venture, partnership, or employment relationship exists between you and Prime Planit as a result of this Agreement or use of this Website.
20.3 Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.
20.4 If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
20.5 This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and Prime Planit, Ltd. with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
20.6 Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.